By Andrew Kilpatrick, Account Manager at LSI

1) Customers Like Continual Updates

We do not call drivers or dispatchers unless it’s absolutely necessary. Customers want to know that the truck will pick up and deliver on time, and they often demand updates from pickup to delivery. 

2) Tell Us About Issues ASAP

We know most drivers are professional and “always get it there.” And really, 9 out of 10 times, the driver gets it there. It’s the one time something happens that we need to be prepared for. 

Car accidents, inclement weather, construction, poor drivers driving on the road, HOS – there are many things beyond a driver’s control. We can handle any issues that come up if we know about them.  

The shipper/receiver can adjust their plans if they know the truck will be late. We can’t control a lot of issues that happen to drivers on loads, but we can control how we handle it.  Just let us know, and we will assist and update everyone. 

3) Relationships Are Key

We want a great relationship with carriers, dispatchers, and drivers. Our relationship with drivers is just as important as our relationship with the customer. 

4) We Have a Commitment

We have a lot of time and money invested in getting our customers and freight. Usually, months go into getting that freight. If we don’t provide the service promised to the customer, we will lose the freight. 

5) We All Must Work Together

No one gets paid until the product is picked up at the shipper dock and dropped on the receiver’s dock. The driver/carrier is the main part of making this happen, but there are many parts to make this happen, and everyone needs to work together.  

We are here for anything the driver/carrier needs.